Open Mon - Fri 9:00-5:30

Privacy Policy

PRIVACY POLICY

This Policy describes how Umbrellar Limited t/a Synapse Search and any other company in the Umbrellar Group (as described in the General Terms and Conditions) (“Synapse”, “us”, “we”) collects and uses personal information.

Synapse knows that you care how information about you is used and shared, and we appreciate your expectation that we will do so carefully and sensibly. By visiting our Web site or by otherwise interacting with Synapse, you agree to accept the practices described in this Privacy Policy.

Synapse ‘s registered address is 3/78 Apollo Drive, Rosedale, Auckland.

  1. WHAT INFORMATION DOES SYNAPSE COLLECT?

Here are the types of information we gather from visitors to Synapse and our customers:

  • Information You Give Us: We receive and store any information you enter on our Web site or give us in any other way, such as by telephone or by electronic mail. This information includes your full name, mailing address, phone number, email address, and where provided, your facsimile number. We also collect certain financial information from you when you sign up for services. Namely, when you sign up for a service, we may require you to provide a credit card number and billing address before we will process that application.

1.2 No Obligation: You are under no obligation to provide any such information described in this Privacy Policy. However, if you choose to withhold requested information, we may not be able to provide you with certain services or functionality.

1.3 Automatic Information: Synapse uses “cookies.” Cookies receive and store certain types of information whenever you interact with us. For example, our servers track the type of Web browser you are using, and the page to which you link from Synapse. We collect this information to offer better service to our customers and not to track your individual usage patterns.

  1. WHAT DOES SYNAPSE DO WITH THE INFORMATION IT COLLECTS?

We will use the personal information we collect, and may share such personal information with other entities (such as service providers) to:
(a) provide services to you;
(a) identify you when you sign in to your account and to verify that your account is not being used by others;
(b) carry out research and analysis so we can better understand and serve you;
(c) tailor content, advertisements or links to you;
(d) gather broad anonymous demographic data (such as the number of visitors from a geographic area);
(e) communicate with you in relation to services we provide from time to time;
(f) enforce compliance with our Terms and Conditions;
(g) verify and carry out financial transactions in relation to payments and subscriptions you make through Synapse; and
(h) co-operate with any government, industry or regulatory authorities.

  1. WHEN DOES SYNAPSE SHARE THE INFORMATION IT RECEIVES?

We share personal information as described below:

3.1 Agents: We may engage other companies and individuals to perform functions on our behalf. Examples include processing credit card payments, providing marketing assistance, providing customer services, sending postal mail and email to you, removing repetitive information from customer lists, and analysing data. These persons have access to personal information needed to perform their functions.

3.2 Service Providers: We may engage other companies and individuals to perform enhanced services on our behalf. For example, free electronic mail services.

3.3 Business Transfers: As we continue to develop our business, we might sell or buy businesses or their assets. In such transactions, customer information generally is one of the transferred business assets. Also, if Synapse, or all or substantially all of its assets were ever to be acquired, customer information will of course be one of the transferred assets.

3.4 Protection of Synapse and Others: We release account and other personal information when we believe release is appropriate to comply with law; enforce or apply our Terms and Conditions and other agreements; or protect the rights, property, or safety of Synapse, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

  1. CALL RECORDING

4.1 We record all telephone calls answered in our contact centre. This helps us to identify ways that we can provide you with a better service. We record calls for the following purposes:
(a) for staff training, to improve our customer service and to ensure the information we provide to you is consistent and accurate
(b) for reporting on the different types of enquiries we receive
(c) to keep a record of your call, which may be needed to support any transactions that take place over the phone and/or if there is a dispute.

4.2 You can ask for access to the recording of your call by writing to us at Synapse, PO Box 302829, North Harbour, Auckland, 0751. You will need to clearly identify who you are and your contact details, and provide us the exact details of the date and time of your call, and the phone number you called from. Phone call recordings are stored securely for up to ten years and then destroyed.

  1. ELECTRONIC MAIL

From time to time, Synapse may use your personal information to contact you by electronic mail concerning your use of our services. These communications are intended to inform you of important information regarding your account, or about general services provided by Synapse. If you do not want to receive email from us regarding service updates, please click the “unsubscribe link” at the bottom of any email you receive from Synapse. We will, however, continue to send you email regarding your account administration and necessary information, such as renewal information.

  1. HOW SECURE IS INFORMATION ABOUT ME?

6.1 You should be aware that information transmitted over the internet is inherently insecure. We will take all reasonable steps to securely store any personal information collected through Synapse. This information may (for the avoidance of doubt) be transferred and stored on servers anywhere worldwide.

6.2 Any personal information sent through Synapse is passed through a secure server using encryption technology. All personal information stored by us is protected through secure passwords, user log-ons and other security procedures.

6.3 In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information we hold. However, we will not be held responsible for any unauthorised access to your personal information.

6.4 You can play an important role in keeping your personal information secure by maintaining the confidentiality of any password and accounts used with Synapse. Please notify us immediately if there is any unauthorised use of your account or any other breach of security.

  1. WHAT INFORMATION CAN I ACCESS?

Synapse gives you access to certain information about you for the limited purpose of viewing and, in certain cases, updating that information. To view or change this information, log in to My Account.

When you update information, we usually keep a copy of the prior version for our records.

  1. SITES OTHER THAN SYNAPSE

Although Synapse is committed to protecting your privacy, not all other websites are as conscientious. Therefore, Synapse cannot be responsible for the content or privacy policies of other websites including those of advertisers to which it may link and those which link to Synapse. This Privacy Policy applies only to the information collected by this website. We ask that you review the privacy policies of every online service you use before submitting personal information.

  1. CONDITIONS OF USE, NOTICES, AND REVISIONS

If you choose to visit Synapse, your visit and any dispute over privacy is subject to this Policy and our Terms and Conditions, including limitations on damages, and application of the law of New Zealand. If you have any concern about privacy at Synapse, please contact Customer Support and we will try to resolve it. Our business changes constantly. This Policy and the Terms and Conditions will change also, and use of information that we gather now is subject to the Privacy Policy in effect at the time of use. You should check our website frequently to see recent changes.

 

Last updated 12th April 2018